Tuesday October 11th, 2011

BSG Fights Cramming with Consumer Billing Website

Billing Services Group (BSG) has teamed with a coalition of industry leaders to help consumers understand charges on their phone bills and protect them from “cramming.”

Each year, millions of consumers choose to have charges for a variety of third-party services placed directly on their landline phone bill. While industry leaders have implemented checks and balances to help ensure that consumers are only billed for services they authorize, a small number of “unscrupulous actors” – as the coalition puts it – may attempt to carry out “cramming,” the act of placing charges on consumers’ phone bills for services they did not request or authorize. Since March 2011, the coalition has offered CheckYourHomePhoneBill.org as a resource to help consumers learn how to protect themselves from cramming…

To read the full article on B/OSS, click here.